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I worked for a few years at a bank doing Visa Merchant Service support
and am very aware of how the
credit card system – as handled by the banks – works for merchants.
Seeing the card present at the time of the
transaction itself is by definition impossible
when doing online transactions; and herein lies the risk to the bank (and
yourself).
| In order for Visa
International to pay on a voucher, NO MATTER WHAT, you require a “signed
and imprinted draft”.
This
means the card must have been swiped (yes, you can tell by the receipt
somewhere), and the customers signature must be present on the draft
itself. If, at the time of the transaction there is sufficient
credit; the charge is authorized.
The customer then has 60 days to
"dispute" the charge. If there has been no dispute
and the card has not been reported lost or stolen then the customer
is liable for the charge.
This system does protect the merchant since if
you can produce a "signed and imprinted draft" the onus goes
back on the consumer… “If it was stolen how could you have used it
since?
If the charge gets refused it's returned to
the issuing bank and the merchant is debited. If the customer
loses the dispute, they pay. In bogus or disputed charges
either way, advantage Visa. |
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Banks don’t want to get involved
with online transactions
except with select merchants. Their preferred setup is a retail
store with a quick turnover.
They have allowed a whole other market
to emerge to handle these online transactions; leaving themselves as the “settling agent” for the end
user. All disputes are then between the customer and someone else;
either way the bank gets paid.
Getting a Credit Card Merchant
Agreement
Under a traditional credit card Merchant Agreement
you are required to have a letter of credit or demand note for one months expected sales or a minimum of $10K.
Based on your transactions you are charged a “discount rate”;
or % of sales, usually in the 1-5% range depending on your
volume, relationship with the bank and risk profile. (Grocery stores would
pay 1%; adult bookstores closer to 5% for example…)
The banks are most interested in “bulk
processing orders”, if
you are an ISP with 5,000 customers who are billed monthly they would be
very interested but if you are starting a little business selling some jewelry
that you made or your mother’s home made BBQ sauce and want to
take “orders over the Internet”, they will smile and try and dissuade
you since they know without the “signed and imprinted draft” you
personally will be liable for all chargebacks.
If you are persistent they may ask for the $10K bond and ask you to
install some special software and bingo; you now can accept credit cards.
Probably a better way to go is to use a payment
“clearing service” like PayPal or Google Checkout.
Read more.... Using PayPal and Google Checkout
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